My website URL was registered with a company that does that sort of thing, costs a few bucks a year for same. But over the years communications with that company have been erratic to say the least and on one occasion a while back they cut us off without notice for non payment, no invoice, no notice, not a word. Just "Chop" and no website.
With that in mind and knowing that the time for payment of the annual extortion was close I tried my darnedest to contact them last December. I emailed, several times. I phoned, just got a whistle from their fax. Sent a couple of faxes, all of my missives asking them to please send an invoice and I'd see that it got paid post haste.
Nothing. Not a whisper, and guess what! Last week, "Chop"!
Guess what else? I've changed companies, with their help we'll be back up again in a couple of days at the same internet address. The new outfit got an invoice to me in 4 hours, I am now registered through them, am on their customer list, have passworded access to their help desk which is a 24/7 operation, and its way cheaper. All done between 2 pm and dinnertime, over the phone at that!
The new company? Interspeed.co.nz .
Should have done it ages ago!
The errant outfit? The one with one less customer? PrimeHost . Be warned.